Development

Development is limited by the amount of cross-functional experience within operational and technical teams. In a perfect world, their experience would overlap. IT developers would have significant real-world business/operational experience. Users would have advanced computer knowledge. Each team would speak the language of the other.

In the real world, we often find gaps between user and technical teams:

Users can rarely specify new functionality or advanced analysis with enough detail to design new systems. They normally react concretely to applications only after they see them in operation.
IT is often forced to respond to uncertainty by adding more control and documentation to the development process. Unfortunately, the extra overhead limits resources and creativity.
Users cannot ask for world-class solutions if they do not know that they exist. As a result, companies build limited tools even though they do not completely solve the problems at hand.
It is easy to set specifications for a segment of the organization that do not meet the Company's overall goals.

Only real world experience fills the gap.